Customer Success & Technical Support Specialist

Talent Network Notice: This listing supports our ongoing worldwide talent pipeline for upcoming projects and future opportunities. It may not represent an immediate vacancy. Suitable candidates may be contacted when a relevant project becomes available.

Role Overview

A career platform succeeds only when users can confidently complete important tasks. In this role, you may support candidates and employers, explain product workflows, investigate technical issues and bring recurring feedback back to the product team so the experience improves over time.

What You'll Do

• Respond to candidate and employer questions through supported service channels with clear, professional communication.
• Guide users through account setup, profiles, CV tools, job applications and employer features.
• Troubleshoot common technical issues and collect the information needed for effective escalation.
• Document recurring questions and build reusable help content, templates and knowledge-base articles.
• Identify patterns in user feedback and share actionable product insights with relevant teams.
• Support onboarding and adoption for new features or employer workflows where required.
• Maintain accurate support records while respecting user privacy and sensitive career information.

What We're Looking For

• Strong written and spoken communication with a calm, helpful and professional approach.
• Ability to explain technical or product concepts in simple language.
• Good problem-solving skills and willingness to investigate before escalating.
• Comfort using web applications, support tools and structured ticketing/workflow systems.
• Strong organization and follow-through, especially in asynchronous remote work.
• Empathy for users without making promises that cannot be guaranteed.
• Ability to recognize urgent issues and escalate them appropriately.

Nice to Have

• Previous SaaS, marketplace, HR-tech or customer-success experience.
• Basic understanding of browsers, APIs, authentication or common web-app troubleshooting.
• Experience creating help-centre or onboarding content.
• Experience supporting international users across different time zones.

How We Work & What We Value

• Take ownership — raise risks early, follow through on commitments and care about the final result.
• Communicate clearly — remote work depends on useful updates, good documentation and respectful collaboration.
• Keep learning — we expect tools, AI capabilities and product requirements to keep changing.
• Solve the real problem — challenge unnecessary complexity and suggest better approaches when you see them.
• Respect users and their data — career information is sensitive and should be handled responsibly.
• Work pragmatically — quality matters, but so do prioritization, iteration and delivering useful outcomes.

Engagement Details

| | | |---|---| | Work model | Worldwide remote. | | Engagement | Contract, project-based, hourly or another flexible arrangement depending on the project. | | Experience | We may consider junior, mid-level and senior professionals depending on the scope of the opportunity. | | Start timing | Upcoming projects and future opportunities; timing varies by project. | | Compensation | Role- and project-specific. Scope, rate/compensation, expected availability and deliverables are agreed before an engagement begins. | | Working pattern | Flexible where practical. Some projects may require agreed overlap hours, meetings, milestones or response windows. |

How to Apply

1. Click Apply Now on the job page.
2. Complete or review your candidate profile.
3. Upload your current CV, or create/improve one using our free CV Builder if you need an updated version.
4. Review your skills, experience and other application information, then submit your application.

Application review: We may use structured profile information and automated tools to help organize or evaluate applications. Automated scores or matching signals are supportive inputs only and do not guarantee an interview, project assignment or employment. Final decisions depend on the requirements of the relevant opportunity and appropriate review.

Equal Opportunity & Privacy

We welcome qualified professionals from different backgrounds and locations. We evaluate candidates based on relevant skills, experience, project requirements and suitability. Please submit only information you are comfortable using for recruitment and talent-network purposes, in line with our applicable privacy terms and your profile preferences.